Our Quality Policy;

Our quality policy is:

To render service in accordance with the TS EN ISO/IEC 17025 General Conditions Standard for the Competence of Test and Calibration Laboratories,

To provide quality service by utilizing resources effectively and economically to access test and calibration services as soon as possible while serving the customer with good professional and technical practices,

To yield accurate and reliable results within the shortest time by using nationally and internationally recognized methods and devices with our expert personnel trained within the rules of impartiality, independence, equality, honesty, and confidentiality in service,

To render reliable and proper service with a quality-conscious management approach,

To ensure that both customer satisfaction and legal requirements are met,

To control the accuracy of our methods by attending national and international proficiency tests,

To continuously enhance the effectiveness of the quality system and to create new action plans by taking into account the requests, expectations, and needs of the customers,

To carry out continuous training and development studies and to monitor, evaluate and implement scientific and technological developments,

To ensure that all personnel learn, implement, and continuously enhance the implementation of the Quality Management System,

To be respectful to people and the environment within the necessity of continuous improvement and development and to ensure the utilization of resources most properly,

To ensure the accuracy and reliability of our measurements by providing traceability based on national or international SI units,

To respect the rights of our competitor institutions and organizations, always go a step further and ensure cooperation by leading in our field,

Our Quality Goals;

• To be a leading international reference laboratory in scientific research and new applications.
• To serve as a model for a management and operating system that provides continuous development and renewal by using continuous training, measurement, and improvement methods.
• To render high-quality analysis service focused on customer and employee satisfaction in the most proper way.
• To be one of the firsts in the country by cooperating and collaborating with every person, institution, establishment, and business that contributes to the raising of safe food awareness in the sector.

It is among our short-term targets to give what we take from our country back to these lands. In this context, we have aimed to take our society to the top by recruiting entrepreneurial hard-working youth in the sector with various R&D projects.

Today, our country pays very high amounts of money abroad in the laboratory sector. The remedy is to be hopeful, be creative, be an entrepreneur, and finally be a model laboratory and institute by working hard and not slowly, but running and by being faithful to the motto ‘’we only need one thing; to be hardworking’’.

For us to serve you better, you can fill in the forms below and send them to us by e-mail, fax, or mail.

Click here to access our Customer Request-Complaint form.

Our laboratory acts and evaluates your requests and complaints according to the procedures below. Click here to access the relevant procedures.

Click here to access our customer satisfaction form.

Click here to access our decision rule procedure to be used in the evaluation of the analysis results.